September 10, 2025Jurnal Manajemen Bisnis dan Kewirausahaan

The Effect of E-Service Quality, E-Trust, and Ease of use on E-Satisfaction on the JKN Mobile Application

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Authors

SPSahra Amanda PutriUniversitas Sembilanbelas November Kolaka ATAndry Stepahnie TitingUniversitas Sembilanbelas November Kolaka MSMuhammad StiadiUniversitas Sembilanbelas November Kolaka

Discussion

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Implication

Quantitative analysis shows e-service quality and ease of use significantly enhance e-satisfaction, suggesting crucial improvements for digital health platforms.

Key Points

E-satisfaction is significantly influenced by e-service quality, e-trust, and ease of use in the JKN mobile app.
Ease of use shows the strongest correlation with e-satisfaction, followed by e-service quality and e-trust.
Using structural equation modeling, the study explains 54% of the variance in e-satisfaction among users.
Findings highlight the importance of usability and trust in optimizing public health service applications.

Cite This Study

Putri et al. (2025) studied this question.

synapsesocial.com/papers/68c24126b210217d6479e13e https://doi.org/10.55606/jumbiku.v5i1.5468

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Implication

Quantitative analysis shows e-service quality and ease of use significantly enhance e-satisfaction, suggesting crucial improvements for digital health platforms.

The Effect of E-Service Quality, E-Trust, and Ease of use on E-Satisfaction on the JKN Mobile Application

Discussion

Member takes

Implication

Key Points

Cite This Study

The Effect of E-Service Quality, E-Trust, and Ease of use on E-Satisfaction on the JKN Mobile Application

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider