What type of study is this?

This is a Mixed-Methods study (also classified as: Quantitative Study).

What question did this study set out to answer?

This research aims to analyze how various factors influence patient satisfaction and continued use of the Mobile JKN app.

December 19, 2025Jurnal Akuntansi Keuangan dan ManajemenOpen Access

Antecedents of Mobile JKN Satisfaction and Continuance in Surabaya

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Authors

SLSherly LimantoPelita Harapan University DWDewi Sri Surya WuisanPelita Harapan University

Discussion

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Implication

Quantitative analysis revealed perceived value and ease of use enhance patient satisfaction in Mobile JKN users, indicating the importance of service quality.

Key Points

This research aims to analyze how various factors influence patient satisfaction and continued use of the Mobile JKN app.
Quantitative approach with purposive sampling
Data collected from 212 Mobile JKN users in Surabaya
Analyzed using Smart-PLS (SEM)
Perceived value and ease of use significantly influenced patient satisfaction
Patient satisfaction positively affected continuance intention
Performance expectancy and perceived need had no significant effect

Cite This Study

Limanto et al. (2025) studied this question.

synapsesocial.com/papers/69449a922f0218eca95087ab https://doi.org/10.35912/jakman.v7i1.4772

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Implication

Quantitative analysis revealed perceived value and ease of use enhance patient satisfaction in Mobile JKN users, indicating the importance of service quality.