October 4, 2024

The Effect Of E-Service Quality And E-Trust On Customer Satisfaction In PLN Mobile Application Users In The Rajapolah Customer Service Unit Area

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Customer satisfaction significantly improves with higher e-service quality and e-trust for PLN mobile app users.
E-service quality showed a positive and significant effect on customer satisfaction in 100 respondents.
Analysis used multiple linear regression to assess the relationship between variables and customer satisfaction.
Findings suggest enhancing e-service quality and e-trust can boost user satisfaction in mobile applications.

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Implication

Quantitative research shows e-service quality and e-trust positively influence customer satisfaction in PLN mobile app users, indicating important service improvements.

Cite This Study

Lulu et al. (2024) studied this question.

synapsesocial.com/papers/68af7f467567bf4f94ff63c0 https://doi.org/10.37676/jemba.v1i2.570

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Implication

Quantitative research shows e-service quality and e-trust positively influence customer satisfaction in PLN mobile app users, indicating important service improvements.

The Effect Of E-Service Quality And E-Trust On Customer Satisfaction In PLN Mobile Application Users In The Rajapolah Customer Service Unit Area

Key Points

Discussion

Implication

Cite This Study

The Effect Of E-Service Quality And E-Trust On Customer Satisfaction In PLN Mobile Application Users In The Rajapolah Customer Service Unit Area

Key Points

Discussion

Implication

Cite This Study

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