Pengaruh Communication, Job Satisfaction, Danorganizational Commitment Terhadap Service Quality Pada Karyawan Bank Syariah Indonesia Jakarta Pusat

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Discussion

Analysis reveals communication and job satisfaction influence service quality via organizational commitment.

Service quality is positively influenced by organizational commitment, based on findings with SEM analysis.
Communication and job satisfaction significantly affect organizational commitment, highlighting their importance in banking.
The study analyzed data from 113 employees at an Islamic banking institution in Central Jakarta using a questionnaire.
Findings suggest that enhancing communication and job satisfaction can improve service quality through organizational commitment.

Rosdiana et al. (2025) studied this question.

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