July 21, 2025Jurnal Riset sosial humaniora dan pendidikan

Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah (Studi pada BANK BRI KC. Semarang Pandanaran)

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Authors

PRPatrianus Pati RitanDiponegoro University

Discussion

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Implication

Quantitative analysis reveals responsiveness and empathy significantly boost customer satisfaction at Bank BRI, suggesting improvements in service delivery.

Key Points

Customer satisfaction improved significantly with higher service quality, particularly in responsiveness and empathy, ensuring better customer experiences.
Key evidence showed that responsiveness and assurance were notable predictors of customer satisfaction, contrasting with tangibles and reliability.
The quantitative analysis utilized multiple linear regression on a sample of 41 respondents to evaluate service quality dimensions.
Findings highlight the importance of customer engagement in any service model, especially in banking, indicating areas for enhancement.

Cite This Study

Patrianus Pati Ritan (2025) studied this question.

synapsesocial.com/papers/68af2b50cf1dd9ea359e3d76 https://doi.org/10.56444/soshumdik.v4i3.2998

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Implication

Quantitative analysis reveals responsiveness and empathy significantly boost customer satisfaction at Bank BRI, suggesting improvements in service delivery.

Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah (Studi pada BANK BRI KC. Semarang Pandanaran)

Discussion

Member takes

Implication

Key Points

Cite This Study

Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah (Studi pada BANK BRI KC. Semarang Pandanaran)

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider