Pengaruh Persepsi Nasabah Terhadap Kualitas Pelayanan Dan Solusinya Untuk Mempertahankan Kualitas Di Bank Syariah Indonesia KC Bandung Ahmad Yani

View Full Paper

Ask AI

Bookmark

Authors

Discussion

Quantitative survey reveals customer perception enhances service quality at Bank Syariah Indonesia, suggesting improvements may foster loyalty.

Customer perception significantly influences service quality, contributing 88.5% to satisfaction levels.
The study analyzed responses from 80 customers using a structured survey method to gauge service quality perceptions.
Data included primary information from questionnaires and secondary literature to validate findings and analyze results.
High ratings were particularly noted for staff competence and courtesy, indicating strengths in service delivery at the bank.

Damayanti et al. (2025) studied this question.

View Full Paper

Ask AI

Bookmark

Quantitative survey reveals customer perception enhances service quality at Bank Syariah Indonesia, suggesting improvements may foster loyalty.