September 10, 2025Fonduri de investiţiiOpen Access

Pengaruh Service Quality, Trust, Satisfaction, Dan Wom Terhadap Repurchase Intention

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Authors

YYYanti YantiUniversitas Esa Unggul DNDimas Angga NegoroUniversitas Esa Unggul

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Implication

This analysis explores the impact of service quality, trust, and satisfaction on repurchase intention in banking firms, suggesting key strategies for customer retention.

Key Points

Customer satisfaction significantly influences repurchase intention in banking companies.
Service quality positively affects both customer trust and customer satisfaction metrics.
Word of mouth does not have a significant direct effect on repurchase intention.
Quality experiences are essential for shaping customer behavior and increasing loyalty.

Cite This Study

Yanti et al. (2025) studied this question.

synapsesocial.com/papers/68c23bd7b210217d64787143 https://doi.org/10.34127/jrlab.v14i3.1742

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Implication

This analysis explores the impact of service quality, trust, and satisfaction on repurchase intention in banking firms, suggesting key strategies for customer retention.

Pengaruh Service Quality, Trust, Satisfaction, Dan Wom Terhadap Repurchase Intention

Discussion

Member takes

Implication

Key Points

Cite This Study

Pengaruh Service Quality, Trust, Satisfaction, Dan Wom Terhadap Repurchase Intention

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider