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September 10, 2025Journal of Management Matters

The Effect of Human-Computer Interaction on Users’ Intention to Use in Mobile Applications: Evidence from State Banks in Sri Lanka

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Authors

ISI. SandakalumMWM. Wickramasinghe

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Implication

Quantitative analysis reveals human-computer interaction factors influence user intentions in mobile banking, suggesting changes are needed.

Key Points

  • Perceived usefulness and desirability significantly enhance users’ intention to adopt mobile banking applications, while ease of use does not.
  • In a sample of 385 users, findings showed a 9.1% variance in user intention attributed to human-computer interaction factors.
  • A quantitative research design was employed to analyze user behavior regarding mobile banking applications among Sri Lankan state banks.
  • This study highlights the need for more comprehensive models, as factors like trust and accessibility may also influence user adoption.

Cite This Study

Sandakalum et al. (2025) studied this question.

synapsesocial.com/papers/68c23f63b210217d64796bd9https://doi.org/10.4038/jmm.v12i1.88
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Also Consider

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  1. 1The Effect of Social Influence Mediated Intention to Use on Actual Usage of Mobile Banking2025
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  3. 3THE INFLUENCE OF CONSUMER INTENTION TO ADOPT MOBILE BANKING APPLICATIONS: A REVIEW OF THEORETICAL FRAMEWORKS2025
  4. 4Customer Intention to Use M-Banking in Indonesia2025
  5. 5The impact of artificial intelligence on behavioral intentions to use mobile banking in the post-COVID-19 era2025 · 12 citations