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September 23, 2025Open Access

Customer Intention to Use M-Banking in Indonesia

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Authors

DWDesty WanaENEliza NovirianiDDDinda Rintania Dewi

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Overview

This research examines perceived security and trust's roles in shaping m-banking usage intentions, suggesting that safety measures are crucial.

Key Points

  • Perceived security significantly influences customer intention to use m-banking, enhancing adoption rates.
  • Ease of use does not significantly impact customer intention to use m-banking among Indonesian users.
  • Trust in mobile banking platforms is crucial, significantly affecting customer willingness to utilize m-banking services.
  • The combined effect of security, ease of use, and trust substantially impacts customer intention to embrace m-banking.

Cite This Study

Wana et al. (2025) studied this question.

synapsesocial.com/papers/68d440a6713b0b5dfea7ff4dhttps://doi.org/10.31098/bmss.v5i1.923
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