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September 10, 2025KnE Social SciencesOpen Access

Organizational and Managerial Determinants in the Implementation of Digital Transformation of Government Public Services: A Systematic Literature Review

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Authors

FNFatwandy NurHHHasniati HasniatiNNNurlina Nurlina

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Overview

Systematic literature review reveals barriers in digital transformation of public services in developing nations, highlighting managerial influence.

Key Points

  • Digital transformation implementation in public services faces significant challenges in developing nations, including low skill levels.
  • The review found that collaborative research is heavily skewed towards developed countries, with limited input from developing regions.
  • Organizational readiness plays a crucial role in the success of digital transformation strategies within public services.
  • Future research should expand data sources beyond Scopus for a more comprehensive understanding of digital transformation.

Cite This Study

Nur et al. (2025) studied this question.

synapsesocial.com/papers/68c23abeb210217d64781abchttps://doi.org/10.18502/kss.v10i18.19442
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