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July 30, 2025Hasanuddin Economics and Business ReviewOpen Access

The Use of Digital Technology to Improve the Efficiency of Public Services in the Digital Age: A Literature Review in Indonesia

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Authors

MYM. YusufHHHaliah HaliahAKAndi Kusumawati

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Overview

Literature review shows digital technology enhances efficiency and transparency in public services, indicating challenges remain.

Key Points

  • Digital technology significantly improves efficiency in public service delivery by accelerating processes.
  • Findings show that e-government initiatives help reduce costs and broaden access to services online.
  • The research highlights that success depends on human resource skills and supportive regulations alongside infrastructure.
  • Addressing challenges like the digital divide and resistance to change is crucial for effective digital public services.

Cite This Study

Yusuf et al. (2025) studied this question.

synapsesocial.com/papers/689a0945e6551bb0af8cef75https://doi.org/10.26487/hebr.v9i1.6420
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  1. 1E-Government and Digitalization as Catalysts for Organizational Transformation and Public Service Efficiency in Indonesian Local Governments2025 · 1 citations
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  4. 4Organizational and Managerial Determinants in the Implementation of Digital Transformation of Government Public Services: A Systematic Literature Review2025 · 1 citations
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