September 10, 2025KnE Social SciencesOpen Access

The Impact of Electronic Identity Cards and the Digitalization of Certificates on Public Service Effectiveness: A Literature Review

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Discussion

Literature review explores digitalization's role in public service effectiveness and administration performance.

Digitalization improves efficiency and transparency in public services, enhancing service delivery effectiveness.
Findings show significant challenges in implementation, including infrastructural issues and digital literacy concerns.
E-governance plays a crucial role in fostering participatory systems and improving civil servant accountability.
The study highlights emerging gaps in digital inclusion and ethical governance, proposing strategic recommendations.

Riskasari et al. (2025) studied this question.

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