Systematic literature review reveals technology acceptance model drives user satisfaction in public service applications, suggesting key factors influence adoption.
Key Points
The research highlights digital transformation in public services in Indonesia from 2020 to 2024.
Methodological analysis shows that the technology acceptance model remains dominant for user acceptance studies.
Key factors affecting user satisfaction include system quality, information quality, and perceived ease of use.
Challenges like the digital divide and infrastructure issues hinder effective digital service implementation.