Effects of Service Quality on Student Satisfaction: A Study Using the SERVQUAL Model

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Quantitative analysis reveals service quality significantly influences student satisfaction, suggesting improvement areas for institutions.

Student satisfaction is positively affected by service quality, with 90% of variation explained by service factors.
The research used a questionnaire with 24 Likert scale statements and analyzed results via SPSS v27.
Conducted in Khulna, Bangladesh, the study highlights critical aspects of higher education service quality.
Addressing noted limitations may improve the reliability of future research findings.

A 2024 study studied this question.

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Quantitative analysis reveals service quality significantly influences student satisfaction, suggesting improvement areas for institutions.