July 24, 2025Research in Comparative and International Education

Exploring service quality in French and South Korean higher education contexts

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Authors

RBRomain Patrick Bartolo HTHasan Tınmaz

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Implication

Study reveals strong links between service quality factors and student satisfaction in universities, suggesting tailored strategies for diverse needs.

Key Points

Service quality perceptions significantly influence student satisfaction, with personalized support accounting for almost half the variance.
An online survey of 1,535 students across France and South Korea revealed that international students rate service quality higher than domestic peers.
Exploratory factor analysis identified key factors such as personalized support and aesthetic ambiance, influencing overall satisfaction.
These findings underscore the need for culturally sensitive strategies in higher education to enhance decision-making and resource allocation.

Cite This Study

Bartolo et al. (2025) studied this question.

synapsesocial.com/papers/68af2d7ccf1dd9ea359e5a4c https://doi.org/10.1177/17454999251360496

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Implication

Study reveals strong links between service quality factors and student satisfaction in universities, suggesting tailored strategies for diverse needs.

Exploring service quality in French and South Korean higher education contexts

Discussion

Member takes

Implication

Key Points

Cite This Study

Exploring service quality in French and South Korean higher education contexts

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider