September 12, 2025Cogent EducationOpen Access

The nexus between higher education service quality and student academic achievement: a structural equation modelling approach

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Explanatory research shows a positive link between higher education service quality and student achievement, indicating key areas for improvement.

Positive effects of academic and library service quality on student achievement were confirmed.
Female students reported higher perceptions of service quality and better academic outcomes than male students.
The study used structural equation modelling to analyze data from 338 university respondents.
Findings highlight the importance of addressing gender-sensitive strategies to enhance student outcomes.

Dangaiso et al. (2025) studied this question.

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Explanatory research shows a positive link between higher education service quality and student achievement, indicating key areas for improvement.