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August 17, 2025bit-TechOpen Access

Measuring User Satisfaction of iPusnas Through the End-User Computing Satisfaction Model

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Authors

KJKhoirunisa JannatuzzahraUniversity of Pembangunan Nasional Veteran Jawa TimurAPArista PratamaUniversitas JemberAFAsif FaroqiUniversity of Pembangunan Nasional Veteran Jawa Timur

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Implication

This research measures user satisfaction in the iPusnas app, identifying system speed and reliability as key factors affecting user experience.

Key Points

  • User satisfaction is positively influenced by content, ease of use, format, accuracy, system speed, and system reliability.
  • In total, 450 participants were involved in the research, utilizing the Partial Least Squares Structural Equations Modeling technique.
  • The study found that while most variables boosted satisfaction, timeliness negatively impacted user experiences.
  • These insights emphasize the need for system enhancements to improve user satisfaction and engagement, supporting broader digital literacy goals.

Cite This Study

Jannatuzzahra et al. (2025) studied this question.

synapsesocial.com/papers/68c2368eb210217d64774fd6https://doi.org/10.32877/bt.v8i1.2523
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Also Consider

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  1. 1User Satisfaction Level of Library System Using End User Computing Satisfaction and Importance Performance Analysis Methods2025
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  3. 3Evaluation of User Satisfaction on the Indonesian National Police Recruitment Website Using the EUCS Method2025
  4. 4User Satisfaction Analysis of University of Jember's UC3 using EUCS Approach2025
  5. 5Evaluation of the Quality of Academic Information Services on the FEB UNJ Website Based on the WebQual and EUCS Models2025