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July 4, 2025Jurnal Teknologi dan Manajemen InformatikaOpen Access

User Satisfaction Level of Library System Using End User Computing Satisfaction and Importance Performance Analysis Methods

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Authors

RWRetno WaluyoLRLailatur RochmahJSJeffri Prayitno Bangkit Saputra

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Overview

Importance performance analysis reveals user satisfaction levels in library systems, highlighting areas for improvement.

Key Points

  • User satisfaction measured through Customer Satisfaction Index showed a score of 74.25%, reflecting moderate satisfaction.
  • Analysis identified ease of use and format as key areas needing improvement, impacting overall user experience.
  • Evaluation utilized the Importance Performance Analysis method alongside End User Computing Satisfaction metrics for thorough analysis.
  • Findings suggest maintaining perceived usefulness and other factors to enhance user experience in library automation.

Cite This Study

Waluyo et al. (2025) studied this question.

synapsesocial.com/papers/68af296ecf1dd9ea359e2d01https://doi.org/10.26905/jtmi.v11i1.15411
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