Quantitative analysis measures user satisfaction in the Indonesian National Police recruitment process, indicating major factors such as usability and timeliness.
Key Points
User satisfaction significantly correlates with ease of use and timeliness of the recruitment website, highlighting key usability factors.
The study sampled 144 prospective applicants from the West Papua Regional Police area, providing a targeted analysis of user experiences.
Data was analyzed using Partial Least Squares - Structural Equation Modelling (PLS-SEM), ensuring a robust evaluation of satisfaction metrics.
Findings suggest that the focus on functional improvements in digital public services could enhance user satisfaction rates.