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August 17, 2025Tibanndaru Jurnal Ilmu Perpustakaan dan InformasiOpen Access

The Effect of Library Website Quality on User Satisfaction Level in the Library of the University of Muhammadiyah Surakarta

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Authors

AJAhmad Alfan JauhariRGRoro Isyawati Permata Ganggi

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Overview

Quantitative analysis reveals strong links between website quality and user satisfaction in library services, suggesting improvements may enhance experiences.

Key Points

  • User satisfaction levels improved significantly with higher website quality scores, indicating strong correlation.
  • Usability scored 3.18, while service interaction quality was 3.16, with ease of use rated highest at 3.19.
  • Quantitative method used with a sample of 268 UMS students, employing questionnaires and data analysis techniques.
  • Findings underscore the necessity for ongoing assessment of library website quality to enrich user experiences.

Cite This Study

Jauhari et al. (2025) studied this question.

synapsesocial.com/papers/68c23626b210217d64773d47https://doi.org/10.30742/tb.v9i1.3958
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  4. 4From Usability to Strategy: Enhancing Higher Education Website Quality through a Data-Driven Evaluation Using WebQual 4.0 and Importance-Performance Analysis2024 · 5 citations
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