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December 22, 2025Indonesian Journal of Applied and Industrial Sciences (ESA)Open Access

The Influence of Library Material Development and Librarian Service Quality on User Satisfaction at the Tarutung State Christian Institute (IAKN) Library Unit

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Authors

OSOka SimatupangLSLustani SamosirRSRobert Juni Tua Sitio

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Overview

Descriptive quantitative analysis reveals positive influence of library development and service quality on user satisfaction.

Key Points

  • To assess the effects of library material development and librarian service quality on user satisfaction.
  • Descriptive quantitative study design
  • Population of 1,838; sample of 95 selected using Slovin formula
  • Data analysis involved t-tests and F-tests
  • Library material development significantly influences user satisfaction by 60.8%
  • Librarian service quality positively affects user satisfaction by 75.2%
  • Combined effects of both factors increase user satisfaction by 79.3%

Cite This Study

Simatupang et al. (2025) studied this question.

synapsesocial.com/papers/69488bc877063b71e748cdf6https://doi.org/10.55927/esa.v4i6.178
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