Mixed-methods analysis reveals that library website quality affects user satisfaction at Universitas Sumatera Utara, indicating performance enhancements are needed.
Key Points
Usability and interface quality significantly affect user satisfaction on the library website, enhancing overall experience.
Performance measurement revealed that the library website's results fall below acceptable standards, indicating a need for improvement.
Analysis was conducted using mixed-methods with purposive sampling of 350 library website users, ensuring comprehensive insights.
Positive relationships were found between various quality dimensions and user satisfaction, highlighting areas for future enhancements.