Building Resilience Public Organizations Through Technological Innovation In Public Services In Indonesia

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Technological innovation improves service efficiency and strengthens organizational capacity, addressing public service challenges.
Findings indicate enhanced efficiency and faster administrative processes in public organizations using technological tools.
Descriptive qualitative analysis involving in-depth interviews and document reviews across government institutions was conducted.
Infrastructure disparities and low digital literacy present hurdles to achieving sustainable resilience in public services.

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Descriptive qualitative analysis reveals improved service efficiency in public organizations, highlighting challenges in digital adoption.

Sahabuddin et al. (2025) studied this question.

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Descriptive qualitative analysis reveals improved service efficiency in public organizations, highlighting challenges in digital adoption.