June 20, 2025JIANA ( Jurnal Ilmu Administrasi Negara )

Innovation Role in Public Service Effectiveness: Evidence From Indonesian State Electricity Company

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Hybrid models of innovation can significantly improve public service effectiveness, enabling better service delivery.
Qualitative analysis reveals that integrating technological and non-technological innovations enhances customer satisfaction.
Case study conducted at PT. PLN (Persero) highlights the importance of local stakeholder collaboration in innovation.
This research provides a conceptual framework for implementing public service innovation, with strategic recommendations for developing countries.

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Implication

Qualitative analysis evaluates the role of innovation in service effectiveness at a state electricity company, highlighting implementation strategies and challenges.

Cite This Study

Hutahayan et al. (2025) studied this question.

synapsesocial.com/papers/68af3e4fcf1dd9ea359ebaf4 https://doi.org/10.46730/jiana.v22i3.8255

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Implication

Qualitative analysis evaluates the role of innovation in service effectiveness at a state electricity company, highlighting implementation strategies and challenges.

Innovation Role in Public Service Effectiveness: Evidence From Indonesian State Electricity Company

Key Points

Discussion

Implication

Cite This Study

Innovation Role in Public Service Effectiveness: Evidence From Indonesian State Electricity Company

Key Points

Discussion

Implication

Cite This Study