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August 12, 2025

Determinant Analysis Revisit Intention and Word of Mouth in Purwokerto Private Hospital

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Authors

FNFatma NashriatiRSRefius Pradipta SetyantoESEman Sutrisna

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Overview

Quantitative analysis reveals links between service quality and patient satisfaction impacting revisit intention and WOM.

Key Points

  • Improved service quality significantly increases revisit intention and encourages positive word of mouth among patients.
  • Key factors include perceived value, with a focus on patient satisfaction and brand experience impacting overall loyalty.
  • Quantitative, cross-sectional approach with 372 respondents utilized Partial Least Squares Structural Equation Modeling for data analysis.
  • Findings support strategies for enhancing patient loyalty at JIH Private Hospital in Purwokerto, suggesting practical applications for health services marketing.

Cite This Study

Nashriati et al. (2025) studied this question.

synapsesocial.com/papers/68af7c8d7567bf4f94ff3fcehttps://doi.org/10.32424/icsema.1.1.168
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Understanding outpatients’ intention to revisit a hospital: a study using theory of planned behavior and satisfaction in an Indonesian hospital2025
  2. 2The Power of Patients Attitude towards Repurchase Intention of Hospital Services in Sumedang2025
  3. 3Factors affecting revisit intention in outpatient care in private hospital in Indonesia: Narrative Review2025 · 1 citations
  4. 4The Relationship Between Service Quality and Outpatient Repeat Visit Interest at the Integrated Service Unit of Adi Husada Kapasari Hospital2025
  5. 5The Relationship Between the Marketing Mix and the Desire for Repeat Visits by Outpatients at Hermina Hospital Pekalongan2025