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August 25, 2025Jurnal Visi ManajemenOpen Access

Pengaruh Kinerja Pegawai dan Kualitas Pelayanan Publik terhadap Kepuasan Masyarakt di Kantor Desa Banjar Tanggul Kecamatan Pungging Kabupaten Mojokerto

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Authors

MFMuchamad Yusqi Al- FantoriqRARini ArminAPAgoes Hadi Poernomo

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Overview

Quantitative analysis shows employee performance and public service quality significantly enhance satisfaction at Banjar Tanggul Village Office, indicating key areas for improvement.

Key Points

  • Employee performance positively impacts public satisfaction, enhancing trust in village governance.
  • Public service quality significantly boosts overall public satisfaction, influencing citizen perceptions of government.
  • Analysis used a quantitative, associative approach with data from 38 respondents to ensure reliable conclusions.
  • Continuous improvement in employee performance and service quality is crucial for ongoing public satisfaction growth.

Cite This Study

Fantoriq et al. (2025) studied this question.

synapsesocial.com/papers/68af79b07567bf4f94ff1db0https://doi.org/10.56910/jvm.v11i3.761
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  3. 3THE INFLUENCE OF THE PERFORMANCE OF VILLAGE APPARATUS ON IMPROVING THE QUALITY OF PUBLIC SERVICES IN WONOHARJO VILLAGE, PANGANDARAN DISTRICT, PANGANDARAN DISTRICT2023
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  5. 5THE INFLUENCE OF LEADERSHIP STYLE AND SERVICE QUALITY ON PUBLIC SATISFACTION IN KELURAHAN PONDOK JAGUNG, SERPONG UTARA, TANGERANG SELATAN2025