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August 25, 2025Jurnal Manajemen dan Administrasi Antartika

Pengaruh Kualitas Pelayanan dan Kinerja Pegawai Desa terhadap Kepuasan Masyarakat di Desa Dayeuhwangi Kabupaten Majalengka

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Authors

IPIrpan ParhanudinHHHartanto HalimYPYeyen Parlina

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Overview

Quantitative analysis shows service quality and employee performance significantly impact community satisfaction, indicating essential improvements are needed.

Key Points

  • Service quality significantly improves community satisfaction, with a t-value of 2.388, highlighting its importance.
  • Employee performance also significantly affects community satisfaction, with a t-value of 3.009, confirming its role.
  • Simultaneous F-test reveals that service quality and employee performance jointly influence community satisfaction with an F-value of 16.798.
  • Enhancing public service quality and employee performance is crucial for improving satisfaction in Dayeuhwangi Village.

Cite This Study

Parhanudin et al. (2025) studied this question.

synapsesocial.com/papers/68af7b2a7567bf4f94ff33ebhttps://doi.org/10.70052/juma.v2i4.979
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Also Consider

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  1. 1Pengaruh Kinerja Pegawai dan Kualitas Pelayanan Publik terhadap Kepuasan Masyarakt di Kantor Desa Banjar Tanggul Kecamatan Pungging Kabupaten Mojokerto2025
  2. 2THE INFLUENCE OF VILLAGE HEAD LEADERSHIP ON COMMUNITY SATISFACTION IN MEKAR JAYA VILLAGE, SEPATAN DISTRICT, TANGERANG REGENCY2025
  3. 3Fasilitas dan Pelayanan sebagai Faktor Determinan Kepuasan Masyarakat: Studi Empiris di Kelurahan Gaharu,Kecamatan Medan Timur Kota Medan2025
  4. 4An Analysis of the Work Environment and Leadership Style Influences on the Performance of Village Personnel in the Lemahsugih Region of Majalengka2025
  5. 5Enhancing Public Satisfaction Through Optimization of Service Quality, Complaint Handling, and Interpersonal Comunication: A Case Study of Cepogo District Office, Boyolali Regency2025 · 1 citations