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June 26, 2025Jurnal Ekonomi Manajemen Akuntansi

Analysis Of The Community Satisfaction Index On Public Services In The Village Of Kayu Kunyit, South Bengkulu District

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Authors

DDDiana DianaIAIda AnggrianiYFYun Fitriano

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Overview

Quantitative research shows good public satisfaction index of 77.69 in Kayu Kunyit, indicating service areas for improvement.

Key Points

  • The public satisfaction index value of 77.69 indicates a good level of service quality.
  • Behavior and complaint handling scored highest among the nine assessment elements, showing strengths in service delivery.
  • This analysis employed quantitative research with a descriptive approach, using surveys to gather data from 150 respondents.
  • Improvements are needed in service completion time and competency of officers to enhance overall service quality.

Cite This Study

Diana et al. (2025) studied this question.

synapsesocial.com/papers/68af70627567bf4f94feb876https://doi.org/10.37676/jema.v2i1.760
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Also Consider

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  1. 1Community Satisfaction Index Analysis At Hasanuddin Damrah Manna General Hospital, South Bengkulu District2024
  2. 2Level of Public Satisfaction with Public Services2025
  3. 3Analysis of Public Satisfaction Index in Kedungadem Public Health Center: Evaluation of Service Quality in Semester II, 20242025
  4. 4Quality of Public Services in Buniwangi Village Government, Cianjur District2024
  5. 5Analisis IKM untuk Mengukur Kepuasan Masyarakat dalam Meningkatkan Kualitas Pelayanan Dinas Kearsipan dan Perpustakaan Provinsi Jawa Tengah2025