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August 11, 2025International Journal of Community Service & Engagement

Level of Public Satisfaction with Public Services

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Authors

VFVenny Resti FachloviAOAlfin Yuan Octavedha

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Overview

Community satisfaction survey reveals good service delivery, but highlights issues with infrastructure and complaints handling.

Key Points

  • The level of community satisfaction is rated at 74.27, indicating good service delivery, but areas of concern remain.
  • Three areas scored poorly, including service completion time, complaints handling, and service facilities, necessitating improvements.
  • A community satisfaction survey was conducted using a questionnaire to gather data on public services.
  • Enhancements are advised for service completion time, complaint management, and the adequacy of service infrastructure.

Cite This Study

Fachlovi et al. (2025) studied this question.

synapsesocial.com/papers/68af296ecf1dd9ea359e2cf2https://doi.org/10.47747/ijcse.v6i3.2968
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