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September 12, 2025Jurnal Manajemen dan Inovasi (MANOVA)

Analysis of Public Satisfaction Index in Kedungadem Public Health Center: Evaluation of Service Quality in Semester II, 2024

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Authors

DRDwi RahmawatiASAyu SiswatiSMSiti Mujanah

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Overview

Quantitative analysis reveals a good service quality rating of 85.40 in a health center, suggesting areas for improvement.

Key Points

  • The overall public satisfaction index value for the health center is rated at 85.40, indicating good service quality.
  • Complaint handling scored 66.55, highlighting significant improvement is needed in addressing community concerns.
  • Using a quantitative descriptive approach, surveys were conducted involving 100 respondents across 14 villages.
  • This evaluation supports health service managers in enhancing service quality in key identified areas.

Cite This Study

Rahmawati et al. (2025) studied this question.

synapsesocial.com/papers/68d41c15713b0b5dfea66101https://doi.org/10.15642/manova.v8i2.2071
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