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August 15, 2025Jurnal EMT KITA

Analisis IKM untuk Mengukur Kepuasan Masyarakat dalam Meningkatkan Kualitas Pelayanan Dinas Kearsipan dan Perpustakaan Provinsi Jawa Tengah

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Authors

CACindi Claudi AnggelinaTRTeguh Hardi Raharjo

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Overview

Quantitative analysis revealed significant factors affecting public satisfaction in Central Java's library services, indicating areas for improvement.

Key Points

  • The analysis shows a positive relationship between service time and service type on public satisfaction.
  • CFA results confirm good construct validity for the IKM model, identifying significant service elements affecting satisfaction.
  • Using a survey, the research applied a quantitative method and SEM-PLS for detailed evaluations of service quality.
  • The findings emphasize the need for continuous assessment of service elements to meet community needs effectively.

Cite This Study

Anggelina et al. (2025) studied this question.

synapsesocial.com/papers/68af782c7567bf4f94ff0963https://doi.org/10.35870/emt.v9i4.4909
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