The Impact of Emotional Intelligence and Self-Efficacy on Employee Performance Through Organizational Citizenship Behavior: A Case Study of PDAM Tirta Jati Cirebon

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Quantitative analysis shows emotional intelligence and self-efficacy drive employee performance in PDAM, indicating OCB's role as a mediator.

Emotional intelligence and self-efficacy significantly improve employee performance, highlighting key internal factors.
Organizational citizenship behavior acts as a critical mediating variable, enhancing the influence of emotional intelligence and self-efficacy.
Data were collected via questionnaires from 180 respondents, using a causal associative method to explore the relationships.
Human resource development through emotional intelligence and self-efficacy may enhance overall employee performance.

Fitriani et al. (2025) studied this question.

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Quantitative analysis shows emotional intelligence and self-efficacy drive employee performance in PDAM, indicating OCB's role as a mediator.