WTP8.01 “A Quality Improvement Study to Assess Patient Satisfaction in Surgical Out Patient Department at a Tertiary Care Hospital in North India: A Cross Sectional Study”

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Cross-sectional study reported 80% patient satisfaction with doctors, highlighting service quality in a tertiary care hospital.

80% of patients expressed satisfaction with health care providers, reflecting the perceived quality of services.
Only 30% of respondents were satisfied with the facilities available, indicating a need for improvement.
The study involved a facility-based cross-sectional survey among surgical outpatient attendants at a public hospital.
Recommendations suggest improving registration processes to reduce waiting times and enhance patient feedback systems.

Singh et al. (2025) studied this question.

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View Full Paper

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Authors

Cross-sectional study reported 80% patient satisfaction with doctors, highlighting service quality in a tertiary care hospital.

80% of patients expressed satisfaction with health care providers, reflecting the perceived quality of services.
Only 30% of respondents were satisfied with the facilities available, indicating a need for improvement.
The study involved a facility-based cross-sectional survey among surgical outpatient attendants at a public hospital.
Recommendations suggest improving registration processes to reduce waiting times and enhance patient feedback systems.

Singh et al. (2025) studied this question.

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