Demographic determinants of patient satisfaction in medical outpatient department of a tertiary care hospital in North India

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Cross-sectional study assesses patient satisfaction in a tertiary care facility, indicating effects of sociodemographic factors.

Older adults and females reported higher satisfaction levels, while postgraduate respondents expressed lower satisfaction across domains.
The study found high satisfaction related to cleanliness and drinking water availability, but moderate satisfaction for waiting times.
Participants aged over 60 years showed notably higher satisfaction, indicating age-related preferences in healthcare experiences.
Education level significantly influenced perceptions of patient satisfaction, with high school-educated individuals showing greater satisfaction.

Batta et al. (2025) studied this question.

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View Full Paper

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Authors

Cross-sectional study assesses patient satisfaction in a tertiary care facility, indicating effects of sociodemographic factors.

Older adults and females reported higher satisfaction levels, while postgraduate respondents expressed lower satisfaction across domains.
The study found high satisfaction related to cleanliness and drinking water availability, but moderate satisfaction for waiting times.
Participants aged over 60 years showed notably higher satisfaction, indicating age-related preferences in healthcare experiences.
Education level significantly influenced perceptions of patient satisfaction, with high school-educated individuals showing greater satisfaction.

Batta et al. (2025) studied this question.

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