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September 10, 2025KnE Social SciencesOpen Access

E-Government and Digitalization as Catalysts for Organizational Transformation and Public Service Efficiency in Indonesian Local Governments

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Authors

ASA. Chaidir SyamSSSukri SukriAHAmril Hans

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Overview

Literature review reveals that e-government enhances public service efficiency in local governments, suggesting key areas for organizational reform.

Key Points

  • The success of e-government in Indonesia hinges on developing digital infrastructure and enhancing human resource capacity.
  • Barriers like the digital divide and limited infrastructure significantly affect the implementation of digital transformation initiatives.
  • Organizational design reform is essential for maximizing the benefits of e-government and improving public service delivery.
  • Findings indicate that without addressing issues like digital literacy, the potential of e-government may not be fully realized in local governance.

Cite This Study

Syam et al. (2025) studied this question.

synapsesocial.com/papers/68c23abeb210217d64781e20https://doi.org/10.18502/kss.v10i18.19542
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