July 12, 2025JPPI (Jurnal Penelitian Pendidikan Indonesia)Open Access

Effect of service quality on students satisfaction in private universities

View Full Paper

Ask AI

Bookmark

Authors

YAYusuf Rombe M. AlloUniversitas Kristen Indonesia MMMelinda MalauUniversitas Kristen Indonesia

Discussion

Member takes

Implication

The study demonstrates the influence of service quality dimensions on student satisfaction in private universities, suggesting improvements may enhance perceptions.

Key Points

Service quality significantly influences student satisfaction across three private universities in LLDikti-3 region.
Findings reveal that aspects like reliability, responsiveness, and empathy play crucial roles in shaping satisfaction.
This observational analysis involved direct surveys with students at Universitas Kristen Indonesia, Universitas Sahid, and Universitas Tarumanegara.
The results imply that enhancing service quality could lead to improved student perceptions and satisfaction levels.

Cite This Study

Allo et al. (2025) studied this question.

synapsesocial.com/papers/68af78207567bf4f94ff017f https://doi.org/10.29210/020255613

View Full Paper

Ask AI

Bookmark

Implication

The study demonstrates the influence of service quality dimensions on student satisfaction in private universities, suggesting improvements may enhance perceptions.

Effect of service quality on students satisfaction in private universities

Discussion

Member takes

Implication

Key Points

Cite This Study

Effect of service quality on students satisfaction in private universities

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider