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This is a Mixed-Methods study (also classified as: Qualitative Study).

Will I be replaced? The impact of job insecurity on frontline employees in the era of AI

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Job insecurity negatively affects work engagement and work well-being.
A survey with 401 frontline employees assessed job demands-resources model dynamics.
Qualitative insights from semi-structured interviews clarified the symbolic meanings of service robots.
Findings highlight the complexity of job resources and their interpretations by employees, impacting well-being.

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Mixed-methods design reveals job insecurity reduces work engagement in frontline employees, indicating concerns around service robots.

Cien Wu (2025) studied this question.

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