Cross-sectional study reveals AI job anxiety negatively impacts life satisfaction, highlighting the role of social support.
Objective To investigate the impact of artificial intelligence (AI) job anxiety on service industry employees’ life satisfaction and offer insights to mitigate its negative effects. Design Cross-sectional study. Methods A questionnaire survey was conducted among 600 service employees via the Questionnaire Star platform, with 549 valid responses. PROCESS Models 4 and 7 were used to test mediation and moderated mediation effects. Results Life satisfaction was above average. AI job anxiety significantly and negatively predicted life satisfaction ( t = −3.905, p < 0.001), fully mediated by negative emotions ( β = −0.161, 95% CI = −0.219 ~ −0.107). Social support moderated the effect of AI anxiety on negative emotions ( β = −0.098, t = −3.455, p < 0.01). Conclusion AI job anxiety reduces employees’ life satisfaction. This effect can be alleviated by enhancing vocational training, emotional regulation, and social support systems.
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Feng et al. (2025) studied this question.