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November 30, 2025Journal of Consumer Behaviour

Understanding Attachment to Social Chatbots: The Roles of Loneliness, Self‐Disclosure, and Empathy

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Authors

RYRuoxi YaoYNYafeng Nan

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Overview

Experiments reveal loneliness boosts attachment to social chatbots, suggesting empathy and self-disclosure play crucial roles.

Key Points

  • Attachment to social chatbots increases with loneliness, promoting positive interactions with technology.
  • Key findings indicate a mediating effect of self-disclosure on the relationship between loneliness and attachment.
  • Assessment using machine learning and experimental methods clarifies how psychological factors influence chatbot relationships.
  • Understanding these dynamics may enable marketers to design better user experiences with chatbots.

Cite This Study

Yao et al. (2025) studied this question.

synapsesocial.com/papers/692b9d7b1d383f2b2a37943ahttps://doi.org/10.1002/cb.70077
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Influence of Attachment Style Variations on Problematic Use of AI Chatbots: A Mediation Study of Social Anxiety and Human-Robot Empathy2025
  2. 2It's her! Investigating relationship development with social AI chatbots.2025
  3. 3How AI and Human Behaviors Shape Psychosocial Effects of Extended Chatbot Use: A Longitudinal Randomized Controlled Study2025
  4. 4The Rise of AI Companions: How Human-Chatbot Relationships Influence Well-Being2025
  5. 5Effects of attractions and social attributes on peoples’ usage intention and media dependence towards chatbot: The mediating role of parasocial interaction and emotional support2025