October 11, 2025Indonesian Economic Review

Internet Banking Service Quality on Customer Satisfaction Levels PT Bank Mandiri (Persero) Tbk Medan Petisah Branch Office

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Customer satisfaction is significantly influenced by internet banking service quality according to regression analysis results.
The correlation coefficient value of 0.68 indicates a strong relationship between service quality and customer satisfaction.
Descriptive analysis and simple linear regression methods suggest that nearly half of customer satisfaction is affected by service quality.
The study highlights that while service quality is a key factor, other unexamined elements also contribute to customer satisfaction levels.

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Implication

This observational analysis shows a strong correlation between internet banking service quality and customer satisfaction, suggesting significant factors are at play.

Cite This Study

Bertha Nerphy Siahaan (2024) studied this question.

synapsesocial.com/papers/68e9b2e4ba7d64b6fc133349 https://doi.org/10.53787/iconev.v4i2.42

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Implication

This observational analysis shows a strong correlation between internet banking service quality and customer satisfaction, suggesting significant factors are at play.

Internet Banking Service Quality on Customer Satisfaction Levels PT Bank Mandiri (Persero) Tbk Medan Petisah Branch Office

Key Points

Discussion

Implication

Cite This Study

Internet Banking Service Quality on Customer Satisfaction Levels PT Bank Mandiri (Persero) Tbk Medan Petisah Branch Office

Key Points

Discussion

Implication

Cite This Study

Also Consider

Also Consider