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October 3, 2025AHKAMOpen Access

Tanggung Jawab Hukum Jasa Ekspedisi atas Kerugian Konsumen (Studi Kasus di PT Antar Jasa Indonesia)

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Authors

DPDara PuspitaFKFani Budi Kartika

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Overview

This analysis uncovers the legal obligations of PT Antar Jasa Indonesia for consumer losses, highlighting gaps in implementation and consumer protection.

Key Points

  • Legal responsibility of expedition services is mandated but poorly enforced, affecting consumer rights.
  • Despite regulations, consumers experience suboptimal outcomes in claim handling and recovery of losses.
  • Normative and empirical approaches reveal a lack of awareness and inefficiencies in the dispute resolution process.
  • Strengthening consumer protection requires better systems for complaints and improved corporate accountability.

Cite This Study

Puspita et al. (2025) studied this question.

synapsesocial.com/papers/68e040f3a99c246f578b398dhttps://doi.org/10.58578/ahkam.v4i4.7525
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Also Consider

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  1. 1Consumer Protection of Export Transportation Services in the Case of Crime of Goods Theft (Juridical Analysis at PT. Spice Lines International, Sunggal District)2025
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  3. 3Effectiveness Implementation Law Protection Consumers : Case Study of Consumer Disputes in Indonesia2024
  4. 4Business Ethics and Legal Protection Roles in Corporate Governance: A Case Study on Consumer Dispute Resolution in the Financial and E-Commerce Sectors2025
  5. 5Responsibility of Producers and Distributors for Losses Suffered by Consumers (Study at PT Semen Indonesia Distributor)2025