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September 25, 2025Open Access

The Effectiveness of AI-Driven Chatbots in Providing Emotional Support in Mental Health Interventions (Preprint)

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Authors

DYDongxing YuQJQing Ji

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Overview

Mixed-methods research finds significant symptom reduction in anxiety and depression using AI-driven chatbots and human therapy.

Key Points

  • Both AI-driven chatbots and human therapy led to significant reductions in anxiety and depression symptoms.
  • Participants appreciated the accessibility and anonymity of chatbots, but noted lower empathy compared to human therapists.
  • High satisfaction levels were reported in both groups, indicating the effectiveness of AI-driven chatbots in mental health care.
  • Future research should address the empathetic capabilities of chatbots and focus on long-term outcomes.

Cite This Study

Yu et al. (2025) studied this question.

synapsesocial.com/papers/68d5e205bd7882ccb9b86ab8https://doi.org/10.2196/preprints.84732
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Effectiveness of AI Chatbots in Alleviating Mental Distress and Promoting Health Behaviors Among Adolescents and Young Adults: Systematic Review and Meta-Analysis2025 · 40 citations
  2. 2Effectiveness of a fully automated mobile therapeutic versus general chatbot in reducing depression and anxiety and improving well-being: A pilot study (Preprint)2025
  3. 3AI chatbots and students’ mental health support: An efficacy review2025 · 5 citations
  4. 4Artificial Empathy: AI based Mental Health2025 · 3 citations
  5. 5"Effectiveness of AI Chatbot in reducing Anxiety Levels in a Community Mental Health Center" (Preprint)2025