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October 8, 2025Open Access

Artificial Empathy: AI based Mental Health

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Authors

ANAditya NaikJTJohn R. ThomasTSThankaraja Raja Sree

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Overview

The study reveals AI chatbots can provide non-judgmental companionship for mental health, suggesting improvements are needed for privacy and crisis management.

Key Points

  • Participants found AI chatbots valuable as short-term mental health support tools, offering anonymity and comfort.
  • The study highlighted that AI chatbots often fail to detect crisis language, needing better sensitivity to emergencies.
  • Scenario-based testing revealed inconsistencies in chatbot responses, with some being overly casual or misinterpreting user needs.
  • Trust and privacy concerns regarding sensitive information were prevalent among users of AI mental health tools.

Cite This Study

Naik et al. (2025) studied this question.

synapsesocial.com/papers/68e6bc5f38ca8e474d549ea7https://doi.org/10.48550/arxiv.2506.00081
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