Beyond Automation: AI as a Strategic Partner in Talent Development for Kpo/Bpo/Ites Sector

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AI is shifting from operational automation to a strategic partner in talent development, fostering personalized learning pathways.
Findings show organizations increasingly adopt AI technologies to redefine HRM practices and enhance workforce growth.
Fieldwork included surveys and interviews with HR and line managers, capturing firsthand insights on AI's strategic value.
Ethical implications of AI, including concerns about algorithmic bias, transparency, and employee trust, are critical in adopting AI solutions.

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Exploratory study reveals AI enhances talent development in KPO, BPO, and ITES sectors, suggesting new HRM practices.

Mohasin et al. (2024) studied this question.

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