Needs Analysis of English-Language Use of Tourism Personnel in Xi’an, China

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Mixed-methods analysis identifies key English skills in tourism personnel, suggesting improved training strategies.

Listening and speaking are prioritized skills for tourism personnel, while reading and writing are secondary.
Quantitative data from 104 participants indicate a need for better oral communication training in English.
A mixed-methods approach, incorporating surveys and interviews, ensures a comprehensive understanding of training needs.
Future tourism English courses should integrate real-world simulations and prompt feedback to enhance communication skills.

Pang et al. (2025) studied this question.

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