September 10, 2025

The Influence of Academic Service Quality on Student Satisfaction in Distance Education at Universitas Terbuka

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Quantitative analysis demonstrates a negative relationship between academic service quality and student satisfaction in distance education.

Student satisfaction negatively correlates with academic service quality and e-learning material quality, impacting distance education outcomes.
The analysis revealed an R² value of 42.9%, indicating the influence of academic services quality on student satisfaction levels.
Data for this observational analysis was collected from 78 respondents using a Likert scale questionnaire focused on service assessment.
These findings highlight the need for improving e-learning materials and fostering academic interactions to better meet student expectations.

Amalia fauzia (2024) studied this question.

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Quantitative analysis demonstrates a negative relationship between academic service quality and student satisfaction in distance education.