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September 10, 2025International Journal of Management and Organizational Research

The Influence of Quality of Work Life on Internal Customer Satisfaction: A Comparison of Public and Private Universities

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Authors

KBKaulung’ombe BernadetteNENsenduluka EvaritosBMBanda K. Matthew

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Overview

Quantitative analysis compares quality of work life and internal customer satisfaction in public and private universities.

Key Points

  • No significant difference in overall quality of work life between private and public universities was found, with marginally lower quality in private institutions.
  • Key quality of work life factors like job security and salary were rated higher in public universities, while work environment was higher in private ones.
  • Internal customer satisfaction scores were notably higher in private universities compared to public institutions, indicating potential organizational strengths.
  • This research highlights the importance of policies that improve quality of work life in both sectors to better serve stakeholders.

Cite This Study

Bernadette et al. (2025) studied this question.

synapsesocial.com/papers/68c241acb210217d647a08afhttps://doi.org/10.54660/ijmor.2025.4.4.81-89
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Work Environment and Employee Satisfaction in Private Higher Education Institutions in Uganda2025
  2. 2The Relationship Between Academic Service Quality and Employee Job Satisfaction: Evidence from Cambodian Public Universities2025
  3. 3Job Satisfaction and Quality of Life among Faculty Members in Public Universities in Enugu State, Nigeria2025
  4. 4The Influence of Flexible Work Arrangement and Remuneration On Employees’ Job Satisfaction In Private Higher Education Institutions2024
  5. 5Exploring the Role of Quality of Life as Intangible Capital in Shaping the Administrative Performance of University Leaders2025