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September 10, 2025Operations Research

Is Your Price Personalized? Alleviating Customer Concerns with Inventory Availability Information

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Authors

AAArian AflakiQZQiaoqi Zhang

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Overview

Experimental analysis shows that inventory availability signals may clarify personalized pricing issues, benefiting customers and firms.

Key Points

  • Firms adjusting prices based on customer data can lead to customer concerns about price discrimination, impacting sales.
  • The study found that prices alone do not alleviate worries about personalization, which may hinder customer trust.
  • Introducing a binary signal regarding inventory availability aids in addressing customer concerns about pricing fairness.
  • Successful signaling of inventory statuses may create a more trusting environment, improving outcomes for both firms and customers.

Cite This Study

Aflaki et al. (2025) studied this question.

synapsesocial.com/papers/68c2416eb210217d6479f7cbhttps://doi.org/10.1287/opre.2023.0360
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Inconspicuous Personalized Pricing2025
  2. 2To Each Their Own: Personalized Product Offerings in Competition2025 · 1 citations
  3. 3Will Price Discrimination Affect Customer Satisfaction in the Shared Transportation Market? -A Case Study of Didi2025
  4. 4The Anchoring Effect of Dynamic Pricing on Consumer Price Perception and Purchase Decisions: Evidence from E-commerce Platforms2025
  5. 5Concealing Prices: How Delayed Price Disclosure Influences Consumer Purchase Decisions2025