Digital Transformation in Supply Chain for Business Operational Efficiency

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The integration of digital technologies leads to significant improvements in supply chain operational efficiency.
Results indicate enhanced customer satisfaction linked to faster service through digital technologies like IoT and automation.
A survey-based quantitative approach revealed challenges, such as high investment costs hindering digital transformation.
Adapting supply chain practices to include digital tools allows businesses to effectively respond to consumer needs.

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Quantitative analysis shows digital tools improve supply chain operations, indicating potential for customer loyalty.

Faturahman et al. (2025) studied this question.

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