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September 10, 2025Jurnal Komputer Informasi dan Teknologi

Analysis of the Effectiveness of the Integrated Public Service Information System at the Department of Population and Civil Registration (Dukcapil)

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Authors

LHLeo Saputra HuluISI Ketut Sudaryana

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Overview

Descriptive qualitative analysis reveals benefits and limitations of the integrated public service information system at Dukcapil, indicating areas for improvement.

Key Points

  • The integrated public service information system has improved service speed and transparency, but challenges remain.
  • Key issues include an unfriendly user interface and low adoption of Digital Population Identity among citizens.
  • Research utilized the DeLone & McLean model to assess system quality and user satisfaction across various dimensions.
  • Recommendations focus on enhancing digital access and training for vulnerable communities to improve service equity.

Cite This Study

Hulu et al. (2025) studied this question.

synapsesocial.com/papers/68c23ed7b210217d6479397dhttps://doi.org/10.53697/jkomitek.v5i1.2803
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Also Consider

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  3. 3Evaluation of the SIBISA Application System in Population Administration Services at the Medan City Disdukcapil2025
  4. 4Peran Sistem Informasi Dukcapil Oloh Itah (SI-DOI) dalam Meningkatkan Transparansi dan Efisiensi Layanan di Dinas Kependudukan dan Catatan Sipil Kota Palangka Raya2025
  5. 5Analysis of Community Satisfaction with Public Services at the Makassar City Population and Civil Registry Service2024